RETURNS

How to Return an Item

To start a return, email us at hello@threefivethree.ie with your order number and reason for return details.

We must receive your return no more than 14 days after the date of delivery of your order.

If your return is approved, we will provide you with return instructions.

• Customers are responsible for arranging and covering the cost of return shipping.
  
• Items sent back to us without first requesting a return will not be accepted.

For any questions, feel free to reach out to hello@threefivethree.ie.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

• Your item is defective or damaged
• You received the wrong item

We’ll work quickly to resolve any issues and make things right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@threefivethree.ie.